Legal

Terms of Service

The rules and conditions governing your use of the SWA Society platform.

Last updated: 02 November 2026 · Effective immediately

Contents

  1. Acceptance of Terms
  2. Description of Service
  3. User Accounts
  4. Plans, Billing & Payment
  5. Acceptable Use
  6. Intellectual Property
  7. Data Ownership
  8. Service Availability
  9. Limitation of Liability
  10. Termination
  11. Governing Law
  12. Contact

1. Acceptance of Terms

By accessing or using SWA Society ("the Service", "the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a housing society or management company, you represent that you have authority to bind that entity.

If you do not agree to these Terms, you must not use the Service.

2. Description of Service

SWA Society is a cloud-based Society Management Software for cooperative housing societies. The Service includes:

  • Maintenance billing and collection
  • Double-entry accounting and financial reporting
  • Member management and self-service resident portals
  • Bank reconciliation, notices, helpdesk, and amenity booking
  • Online payment integration via Razorpay and Stripe

We may modify, add, or remove features at any time. Material changes will be communicated in advance.

3. User Accounts

  • You must provide accurate registration information
  • You are responsible for maintaining the confidentiality of your login credentials
  • You must notify us immediately of any unauthorized access
  • Society admins are responsible for managing their own members' roles and permissions
  • One society account per subdomain. Attempting to host multiple societies under one account is not permitted without an Enterprise license

4. Plans, Billing & Payment

4.1 Subscription Plans

We offer Free Trial, Standard, Premium, and Enterprise plans. Features and limits are described on our Pricing page.

4.2 Billing Cycle

  • Paid plans are billed monthly or annually
  • Fees are charged in advance at the start of each billing cycle
  • All fees are in Indian Rupees (₹) and exclusive of GST

4.3 Automatic Renewal

Subscriptions renew automatically unless cancelled before the renewal date. You may cancel anytime from your account settings.

4.4 Price Changes

We may adjust pricing with 30 days' prior notice. Continued use after the effective date constitutes acceptance.

5. Acceptable Use

You agree not to:

  • Use the Service for unlawful purposes or in violation of any Indian law
  • Attempt to gain unauthorized access to other societies' data
  • Reverse-engineer, decompile, or scrape the Platform
  • Use automated tools to overload or disrupt the Service
  • Upload malicious code, viruses, or harmful content
  • Resell the Service without a written reseller agreement
  • Falsify financial records or use the Service to commit fraud

Violation of this section may result in immediate account suspension without refund.

6. Intellectual Property

SWA Society, including all software, designs, code, logos, and documentation, is the exclusive property of SWA Society and its licensors. You receive a limited, non-exclusive, non-transferable license to use the Service for your society's internal operations.

You may not copy, distribute, sublicense, or create derivative works of the Platform.

7. Data Ownership

Your society owns its data. All member records, financial data, and documents you upload remain your property. We act as a data processor and only handle your data to provide the Service.

  • You can export your data anytime
  • On cancellation, we retain data for 90 days for export, then delete it
  • We never sell or rent your data to third parties

See our Privacy Policy for full details.

8. Service Availability

We target 99.5% monthly uptime. Planned maintenance windows are communicated in advance. We are not liable for downtime caused by:

  • Force majeure events
  • Your internet service provider
  • Third-party services (payment gateways, cloud providers)
  • Unauthorized modifications to your account

9. Limitation of Liability

To the maximum extent permitted by Indian law:

  • The Service is provided "as is" without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability for any claim will not exceed the fees you paid us in the 12 months preceding the claim
  • We are not liable for losses caused by your failure to maintain backups or to follow security best practices

10. Termination

10.1 By You

You may cancel at any time from your account. Cancellation stops future billing. No refunds for the current period except as described in our Refund Policy.

10.2 By Us

We may suspend or terminate your account for:

  • Material breach of these Terms
  • Non-payment of fees
  • Fraudulent or illegal activity
  • Abuse of the platform or other users

Where possible, we will provide notice and an opportunity to cure.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

Before litigation, both parties agree to attempt good-faith resolution through written notice and a 30-day negotiation period.

12. Contact

By using SWA Society, you acknowledge that you have read, understood, and agree to these Terms of Service.