Email Support
Detailed issues, billing queries, or documentation requests. Our team responds within 24 hours on business days.
swasocietyfirebase@gmail.com Response: within 24 hours
Support Center
We're Here to Help You
Real humans, fast responses, and a knowledge base built for society administrators and committee members across India.
System Status
All Systems Operational
99.7%
Last 30 days uptime
< 100ms
Average response time
24×7
Monitoring coverage
How Can We Help You?
Choose the support channel that suits your need.
Phone Support
Urgent matters, onboarding help, or step-by-step guidance over the phone. Available Mon–Sat during business hours.
+91 98218 78182 · +91 88280 16725 Mon–Sat · 10 AM – 7 PM ISTWhatsApp Support
Quick questions? Ping us on WhatsApp for the fastest response. Ideal for existing customers with active accounts.
Chat on WhatsApp Typical reply: 15 minutesFrequently Asked Support Questions
Quick answers to the most common questions from society administrators.
How do I reset my admin password?
Go to the login page → click "Forgot Password" → enter your registered email. You'll receive a password reset link within 2 minutes. If you don't see the email, check spam or contact us.
Can I import my existing members from Excel?
Yes. Go to Members → Import → Download our Excel template → fill in your member data → upload. The system validates and imports in bulk. For large societies (100+ flats), we offer free assisted migration.
How do I generate monthly maintenance bills?
Navigate to Billing Sessions → Create New Session → select the month → choose billing groups → click "Generate Bills". The system auto-calculates each flat's charges based on your configured rates. Bills can then be emailed or WhatsApp'd in bulk.
Can residents log in to see their dues?
Yes. Each member gets a self-service portal. Owners and tenants can view their dues, download receipts, raise complaints, and book amenities — using the credentials you issue them.
How do I connect online payments (Razorpay / Stripe)?
Go to Settings → Payment Gateway → paste your Razorpay or Stripe API keys. Once connected, residents can pay maintenance via UPI, cards, or net banking directly from their portal. Payments are auto-reconciled into your ledger.
Is my society's data safe and isolated?
Absolutely. Every society's data is isolated at the database level — no society can see another's data. All traffic is encrypted with SSL/TLS, passwords are hashed with bcrypt, and all critical actions are logged. See our Privacy Policy.
Can I export my data if I want to leave?
Yes. You can export your data at any time in CSV or Excel format — members, bills, receipts, ledgers, reports, everything. On cancellation, you have 90 days to export before we permanently delete your data.
Do you offer onboarding and training?
Yes. Every paid plan includes a free 1-hour onboarding session via video call. We help set up your society structure, import members, configure billing groups, and train your committee. Premium and Enterprise plans include additional training sessions.
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