Contents
Short version: Try us free for 30 days. If you're not satisfied within the first 7 days of a paid plan, we'll refund 100% — no questions asked.
1. Overview
This Refund Policy applies to all paid subscriptions of SWA Society — Standard, Premium, and Enterprise plans — purchased directly through our website or app. It does not apply to third-party resellers unless they explicitly state otherwise.
2. Free Trial
Every new society gets a 30-day free trial with full feature access (up to 10 units). No credit card is required to start the trial. Since no payment is collected, no refund applies.
3. Refund Eligibility
To qualify for a refund:
- The request must be submitted within 7 days of the initial paid subscription (first-time subscribers only)
- The account must be in good standing (no Terms of Service violations)
- The refund is for the current billing period only — not for any earlier periods
- Annual subscriptions may qualify for a pro-rata refund if cancelled within 30 days, calculated on months unused
Refund Matrix
| Situation | Refund | Notes |
|---|---|---|
| First paid month — within 7 days | 100% | Full refund of amount paid |
| First paid month — after 7 days | None | Subscription continues to end of cycle |
| Monthly renewal — within 3 days | Prorated | For unused days only |
| Annual subscription — within 30 days | Pro-rata | Based on months remaining |
| Duplicate charge | 100% | Full refund of duplicate |
| Billing error on our side | 100% | Whatever amount was mischarged |
| Plan upgrade — prorated difference | Adjusted | Credited toward new plan |
| Service unavailable > 72 hrs | Prorated | Proportional credit |
4. What is Not Refundable
We do not issue refunds for:
- Accounts cancelled after the 7-day first-payment window
- Accounts suspended or terminated for Terms of Service violations
- Add-on services already consumed (custom development, migration services)
- Payment gateway charges (Razorpay/Stripe processing fees are non-refundable)
- Third-party SMS, WhatsApp, or email delivery charges already incurred
- Partial months for monthly plans
5. How to Request a Refund
To initiate a refund request:
- Email swasocietyfirebase@gmail.com with subject line: "Refund Request — [Your Society Name]"
- Include your:
- Society name and registration number
- Account username or registered email
- Transaction ID / payment reference
- Date of payment and amount
- Reason for the refund request
- Our support team will acknowledge within 2 business days
- We'll review and respond with a decision within 5 business days
6. Timeline & Method
Once approved:
- Refunds are processed within 7–10 business days
- Amount is credited back to the original payment method (same card / UPI / net banking account)
- Bank processing times may add 3–5 additional business days, depending on your bank
- Refund confirmation and transaction reference will be emailed to you
Razorpay and Stripe refunds may take an additional 5–7 working days to reflect in your bank statement, depending on your bank's internal processing.
7. Payment Disputes
If you believe you have been incorrectly charged:
- First contact us at swasocietyfirebase@gmail.com — most issues are resolved within 24 hours
- If unresolved, you may raise a formal dispute through your bank or payment provider
- We cooperate fully with bank chargeback investigations and provide all transaction evidence
- Fraudulent chargebacks may result in account termination
8. Contact
For refund-related questions:
- Email: swasocietyfirebase@gmail.com
- Phone: +91 98218 78182 · +91 88280 16725 (Mon–Sat, 10 AM – 7 PM IST)
- Address: Sumit Business Park, Andheri East, Mumbai, Maharashtra, India
This Refund Policy is designed to comply with the Consumer Protection (E-Commerce) Rules, 2020, and the IT Act, 2000.